Job Description

Job Description - Veterinary Services Manager - Tacoma, Washington

Overview

The Humane Society of Tacoma & Pierce County is eagerly seeking a dynamic Veterinary Service Manager to oversee the Veterinary, clinic and Foster Teams. As the largest and oldest intake shelter in Washington State, you would be joining a well-established and respected community organization working daily to help end pet homelessness and to provide top-quality care to animals with medical and surgical needs who would otherwise not have a chance.

The Veterinary Service Manager is responsible for coordinating daily operations of the veterinary department and partnering with veterinarians and operational staff to facilitate appropriate medical care for dogs, cats, and other small animals. This role is responsible for the management of inventory, budgets, the community wellness clinics, staff and appointment scheduling.

In addition to the veterinary department staff, this position also oversees the Foster Department initiatives and our External Clinic team members.

This is a role where you will make a difference every single day! HSTPC offer 89% employer-paid benefits, 10% SEP contribution after 2 years, sick and vacation leave, 10 paid holidays and competitive pay.

Responsibilities:

• The Veterinary Services Manager requires a working knowledge of veterinary medicine, preferably with experience as a Veterinary Technician, Customer Service manager at a Veterinary or similar medical practice, and/or experience within animal shelter or welfare operations.
• Ability to work in emotional situations while remaining poised and professional.
• Participates in the onboarding process with Human Resources including the training and development of technical staff, along with recommendations of Veterinarians and other professionals.
• Constructively delivers feedback, resolves routine personnel issues, and has a solution-based mind-set
• Manages schedules for technical and administrative staff, coordinates DVM and Support schedules with the Director of Veterinary Services.
• Manages the telemedicine service for the Veterinary and Foster teams, ensures usage and legal protocols are followed and staff are trained, and telemedicine records are integrated with animal records
• Must be able to successfully manage monthly and annual budgets and participate in the annual budget planning process.
• Oversees the inventory process of medical and pharmacy supplies ensuring that the department maintains needed stock.
• In coordination with the Director of Veterinary Services, manages the workflow of the department, including that of the surgeons and veterinarians and department staff (i.e. surgery schedule; staff work schedules; vacation schedules)
• Provides leadership to the Foster Department team members while establishing strategic direction, budget management, and leadership to this area of the operations.
• Provides leadership to the Community Cat Clinic Coordinator in the scheduling of shelter and community surgeries and collaborates to schedule shelter staff and in achieving organizational goals.
• Oversees Health & Safety in the department and annual safety risk assessments; manages the radiology badge program.
• Manages partnerships with drug companies, Veterinary Clinics contracts, etc.
• Oversees training and continuing education for the department and ensures all staff are current with licensing requirements
• Provides leadership to staff by providing regular, ongoing feedback and direction via staff meetings, contributions for performance evaluations and continued education.
• Responsible for “on call” coverage (via cell phone) for telephone consultations re: emergency care.
• Serves as the manager on duty – supporting all client-facing and animal care teams when their manager/lead is not available.
• Ensures team collaborates with other departments for Best Practices
• Performs other duties as assigned.

Qualifications and Experience:

• A minimum of three years’ prior work experience as a manager in a veterinary setting, lead veterinary technician or similar senior role in the veterinary or animal welfare industry. Management or supervisory experience is required including employee evaluation and feedback, scheduling and payroll approval
• Knowledge of shelter medicine preferred
• Must have the ability to cope with physically and emotionally demanding work.
• Must possess excellent communication skills, interpersonal skills, computer literacy,
• Strong organizational and time management skills
• Computer competency in a Windows environment required; experience with Chameleon (animal shelter software) helpful.
• Must be willing to work in an environment that includes exposure to high noise levels, animal bites and scratches, as well as hazardous chemicals such as volatile anesthetics, injectable anesthetics, injectable antibiotics, etc.
• Must have access to dependable transportation, and openness to local travel. Valid driver’s license required
• Flexible work availability required; must be able to work extended hours as needed-- may require individuals to work evenings, weekends, holidays and/or special events at times.

Knowledge, Skills, and Abilities:

• In depth knowledge of Microsoft Office products including Teams, Outlook, PowerPoint, Excel, etc. Experience with Chameleon, Petriage telemedicine software, Acuity, and Business Central software desired, and ability to quickly learn new software programs are essential to function in this role.
• In depth knowledge of companion animals, appropriate care and housing, and humane handling and Fear Free techniques
• Excellent Communication skills – Ability to orally express information and ideas to others when speaking.
• Proficient knowledge of the field of veterinary medicine and/or animal sheltering of companion animals (dogs, cats, and rabbits)
• Ability to work with people of various backgrounds and in a highly collaborative, fast-paced environment
• Stress Management - Ability to maintain composure during stressful situations
• Time Management—Ability to set the pace for the day.
• Ability to work in a team environment with others to accomplish likeminded goals and tasks for the organization.
• Ability to provide direction and training to veterinary technician, assistant, foster team and veterinarian staff.
• Must be able to work with other parts of the HSTPC to ensure that the most efficient practices are out in place to benefit the whole shelter.
• Must be highly organized and accustomed to managing people

Physical requirements- walking, standing, squatting, reaching overhead, and lifting up to 50lbs on a regular basis

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