Customer Service Specialist Job at ORBEA, Boulder, CO

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  • ORBEA
  • Boulder, CO

Job Description

BRAND VALUES

Orbea exists to create and manufacture unique bikes to inspire riders who sahre our passion for cycling and our belief in a fair society.

POSITION DESCRIPTION

We are looking for a full-time Customer Service Specialist. You are passionate about excellent and timely customer service, and will be supporting our dealer network, sales representatives and consumers. You will be working in a dynamic team based in the Orbea USA office, and working jointly with our global Customer Service Team based in the Basque Country, in Spain.

KEY RESPONSIBILITIES

  • Answer dealer, sales representatives and consumer enquiries by phone and email
  • Process and update orders
  • Dealer account administration support
  • Internal sales support
  • Provide B2B assistance to dealers and sales representatives

REQUIREMENTS

  • Two (2) years of Customer or Dealer Services experience
  • Customer focused
  • Excellent communication skills
  • Knowledge of French will be highly valued.
  • Experience with G-Suite preferred (but not required)
  • Experience in the cycling / outdoor industry preferred (but not required)

BENEFITS

  • Hybrid position, with up to two WFH days each week
  • Be part of a global and growing company, committed to innovation and design. Work in a dynamic team in the world of cycling
  • Competitive salary
  • Health and dental insurance coverage,
  • Access to special offer for Orbea products

Job Tags

Full time, Work at office, Work from home, 2 days per week,

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