Position: Sr Desktop Support Tech
Duration: 10 Months.
Location: Richmond, VA.
Short Description:
Sr Desktop Support Tech. Both Web/Virtual and IN PERSON Interviews will be conducted.100% ON SITE from Day One , Parking not provided for contractors
Complete Description:
Per Mgr.: Interviews will be a combination of PHONE or Virtual/Web based IV (initially) then a FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.
ABOUT THE ROLE
Virginia Tax seeks qualified resource to be responsible for:
· Considerable knowledge of Microsoft Operating systems; Windows 10 or higher; Working knowledge of MS Office including Outlook and MS365.
· Considerable knowledge of pc hardware, peripherals & networks
· Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
· Excellent troubleshooting skills
· Ability to perform software installations, configurations and troubleshooting hardware and software.
· Considerable knowledge of SCCM/SMS
· A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
· Excellent problem-solving, analytical, and team-working skills.
· Excellent customer service, communication and interpersonal skills.
· An openness to learning new technologies.
SKILLS:
Skills Required/Desired Amount Of Experience
4 Years Strong working knowledge of computer systems, hardware, and software, including drivers and bios
4 Years Excellent problem-solving, analytical, and team-working skills
4 Years Excellent communication and interpersonal skills.
4 Years Demonstrated ability to obtain feedback from customers to improve training methods.
4 Years Running reports and analyzing common complaints and problems.
2 Years An openness to learning new technologies.
4 Years An openness to learning new technologies.
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