Job Description

Client Overview: Our client is a globally recognized luxury brand known for its exceptional craftsmanship, digital innovation, and commitment to delivering a premium online experience.

**Experience in Salesforce Commerce Cloud is required.

Role Overview: The Global Site Operations Specialist will play a key role in executing global marketing campaigns and maintaining best-in-class eCommerce operations. This position focuses on authoring and managing digital content within Salesforce Commerce Cloud, overseeing digital asset organization, and ensuring the seamless execution of global site campaigns.

Global Site Operations Specialist Responsibilities:

• Author, configure, and publish global marketing campaigns and content within Salesforce Commerce Cloud.
• Manage and maintain digital assets within the Digital Asset Management (DAM) platform, ensuring efficient organization and accessibility.
• Oversee the end-to-end campaign lifecycle, from content setup and QA to stakeholder feedback and final launch.
• Present campaign layouts to internal stakeholders, incorporating edits and approvals prior to launch.
• Partner cross-functionally with Creative, Site Experience, Project Management, and eCommerce teams to align on timelines and deliverables.
• Conduct rigorous QA testing to ensure campaigns and site updates meet brand, functionality, and performance standards.
• Support the testing and rollout of new SFCC features and functionalities, including configuration and knowledge transfer to regional teams.
• Contribute to an enhanced user experience by ensuring site content and campaigns align with brand standards and strategic goals.

Global Site Operations Specialist Qualifications:

• 2+ years of experience authoring and managing content in Salesforce Commerce Cloud — required.
• 2+ years of experience working with Digital Asset Management platforms.
• Bachelor’s degree required.
• Experience using project management tools (e.g., Adobe Workfront, Wrike, or similar).
• Strong organizational, problem-solving, and time management skills.
• Excellent communication skills with the ability to collaborate across global teams.
• Proven attention to detail and commitment to delivering high-quality digital experiences.
• Ability to work both independently and within a fast-paced, cross-functional environment.
• Creative, adaptable, and proactive in resolving challenges to ensure seamless campaign execution.

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