Job Description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Description:

The Senior Manager of Order Management Systems (OMS) plays a key leadership role in supporting our omnichannel retail operations. This role serves as OMS functional lead and oversees the development, optimization, and support of OMS platforms that enable seamless customer experiences across eCommerce, brick-and-mortar stores, and third-party trade partners. You will be responsible for driving strategic initiatives that enhance order lifecycle performance, improve inventory visibility, and ensure operational efficiency across all retail channels. In this role you’ll collaborate across operations, IT, and product planning teams to champion a culture focused on lean and productive inventory, efficient new product enablement, and operational excellence.

Essential Duties and Responsibilities:

OMS Strategy and Execution

• Define and execute the OMS roadmap to support retail growth, new sales channels, and evolving customer expectations.
• Act as primary contact with OMS platform vendor (e.g., Manhattan, Salesforce, Oracle Retail) for any OMS-related concerns and process execution during deployment
• Collaborate closely with Store Operations, eCommerce, IT, Client Care, Merchandising, and Supply Chain teams to understand business needs and translate them into OMS capabilities.

Omnichannel Order Fulfillment

• Ensure OMS effectively supports omnichannel experiences such as 3PL fulfillment, ecommerce (direct to customer), BOPIS (Buy Online, Pick Up In Store), and ship-from-store.
• Oversee real-time order routing, inventory availability, and fulfillment logic, as well as integration to TMS, to meet customer service-level agreements (SLAs).
• Partner with ERP teams to ensure industry best execution in OMS and related areas, including acting as a primary resource during ERP implementations.
• Champion inventory positions to maximize customer service and minimize stock levels across product categories and new releases.

System Management & Optimization

• Lead implementation and optimization of OMS platforms (e.g., Manhattan, Salesforce OMS, IBM Sterling) and ensure integration with POS, ERP, WMS, TMS, and eCommerce platforms.
• Drive continuous improvements in order processing speed, accuracy, and exception handling.

Team Leadership

• Manage and mentor a cross-functional internal and external team of analysts, solution architects, and project managers (direct and indirect leadership)
• Promote a customer-first mindset and agile development practices.

Retail Technology Integration

• Partner with IT to integrate OMS with retail systems including point-of-sale (POS), inventory management, existing and new supply chain tools, and customer service tools.
• Monitor system performance, troubleshoot issues, and ensure data consistency across platforms.

Analytics & Reporting

• Develop dashboards and KPIs to track order lifecycle performance, fulfillment rates, and customer satisfaction.
• Use data insights to inform process changes and strategic decisions.

Requirements:

• Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field. Master’s or MBA preferred.
• 8+ years of experience in retail operations, supply chain systems, or IT systems management with at least 3 years in a leadership role.
• Strong background in retail order management systems and omnichannel fulfillment strategies.
• Hands-on experience with leading OMS platforms (e.g., Manhattan, Salesforce, Oracle Retail).
• Strong understanding of retail inventory, shipping, returns, and customer service workflows.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in agile development environments and managing cross-functional tech projects.
• This role requires travel as needed to support business needs across facilities.

Preferred Experience:

• Experience with major retail tech stacks (e.g., Shopify Plus, Magento, Oracle Retail, SAP).
• Familiarity with large cube distribution and supply chain operations such as the furniture industry.
• Understanding of EDI, APIs, and system integration best practices.
• Retail experience across both digital and physical channels, particularly in home delivery and final mile customer fulfillment.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

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