Job Description

The Role: Background, context, and vision for this role and why this role exists

As part of the Todd & Sargent IT Team, the IT Senior Administrator is responsible for managing and securing enterprise systems that support 150+ employees across both office and field operations. This advanced technical role ensures that our infrastructure (servers, networks, databases, and specialized technology) operates securely, reliably, and efficiently. Acting as a technical lead on complex projects, this role will play a key part in project planning and execution and provides critical support for high-performance CAD/BIM environments.

Beyond technical expertise, this role requires exceptional end-user customer service. This role is expected to support employees at every level with patience, clear communication, and a problem-solving mindset. By combining technical depth with customer focus and disciplined project management, the IT Senior Administrator ensures that technology at T&S is not just functional, but a seamless partner that creates environment of productivity, collaboration, and client delivery.

The What: What this role is responsible for.

Technical Expectations ()

Systems Administration

• Manage Windows Server, Active Directory, DNS, and DHCP services
• Administer VMware virtualization and enterprise storage systems
• Maintain SQL Server databases, including backup/recovery and optimization
• Apply security patches and updates across enterprise infrastructure
• Monitor and optimize system performance for CAD/BIM workloads
• Manage Microsoft 365 environment (Exchange Online, SharePoint, Teams)

Network Infrastructure

• Manage enterprise network including switches, routers, and wireless systems
• Configure and maintain VPN solutions for remote and field access
• Implement network security measures including firewalls and intrusion detection
• Optimize network performance for large CAD/BIM file transfers and real-time collaboration
• Coordinate with ISPs and telecommunications providers
• Support distributed field operations connectivity requirements

Security Implementation:

• Deploy and maintain endpoint protection and security monitoring tools
• Support MXDR (Managed Extended Detection and Response) solution deployment and ongoing monitoring
• Implement access controls and permission management aligned with NIST and ISO 27001 frameworks
• Conduct security audits and vulnerability assessments
• Maintain security documentation and incident response procedures
• Ensure compliance with construction industry security standards

End-User Support & Customer Service

• Provide clear communication with employees of all technical levels
• Model best practices for customer service and coach junior staff in handling end-user support
• Anticipate user needs, document solutions, and contribute to a growing IT knowledge base
• Build trust with employees by consistently delivering responsive, high-quality support

CAD/BIM Support

• Manage Autodesk license server and network licensing infrastructure
• Support high-performance workstation configurations and optimization
• Implement CAD standards and template management systems
• Coordinate with design teams on software deployments and updates
• Troubleshoot complex CAD performance and compatibility issues
• Maintain specialized engineering software environments

IT Project Management

• Plan, scope, and lead IT implementation projects, ensuring clear milestones, deliverables, and accountability
• Coordinate with vendors, contractors, and cross-functional teams to ensure successful project delivery
• Provide accurate documentation, project updates, and post-implementation reviews
• Participate in IT strategy and planning to align projects with organizational priorities
• Collaborate with field operations on mobile/remote solutions
• Provide after-hours support and emergency response when needed

Effective Organization and Housekeeping of IT Hardware

• Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access.
• Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up-to-date.
• Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment.

The Who: (will insert all columns from matrix)

Qualifications:

Education: Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience

Experience: 5+ years progressive experience in enterprise IT administration

Technical Expertise:

• Strong expertise in Windows Server, Active Directory, and network infrastructure
• Experience with virtualization technologies (VMware vSphere, Hyper-V)
• Solid understanding of cybersecurity principles and best practices
• Database administration experience (SQL Server preferred)

Qualifications

• Experience in architecture/engineering or professional services environment
• Knowledge of CAD/BIM software and high-performance workstation requirements
• Microsoft certifications (MCSA, MCSE, Azure Administrator, or equivalent)
• CompTIA Security+ or similar security certifications
• Experience with backup and disaster recovery solutions
• Familiarity with compliance frameworks (ISO 27001, NIST 800-171)
• Understanding of construction industry workflows and technology needs

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