We are seeking an experienced and highly organized Flooring Retail Office Manager to oversee the daily operations of our retail flooring business. This individual will be responsible for managing the administrative functions of the store, coordinating with customers and vendors, ensuring smooth operations, and providing excellent customer service. The ideal candidate will have a strong background in retail management, exceptional communication skills, and a passion for creating a positive work environment.
Key Responsibilities:
• Manage day-to-day operations of the retail office, including customer service, scheduling, and inventory management.
• Supervise and support staff, ensuring efficient workflow and high levels of customer satisfaction.
• Handle customer inquiries and complaints in a professional and timely manner.
• Coordinate with sales and warehouse teams to ensure product availability and timely deliveries.
• Maintain accurate inventory records, track product orders, and manage stock levels.
• Oversee administrative tasks such as invoicing, order processing, and scheduling deliveries.
• Ensure the store is properly stocked with necessary supplies and products.
• Work closely with the floor sales team to achieve sales goals and improve customer experience.
• Develop and implement office policies and procedures for better efficiency and productivity.
• Assist with marketing efforts, including promotions and advertisements, to drive sales.
• Prepare reports on sales, inventory, and customer feedback for upper management.
• Manage vendor relationships and place orders for stock replenishment as needed.
Qualifications:
• Proven experience in retail management, preferably within the flooring industry.
• Strong organizational and leadership skills.
• Exceptional communication and interpersonal skills.
• Ability to multi-task and prioritize tasks effectively.
• Strong problem-solving abilities and attention to detail.
• Proficiency in office software (e.g., Microsoft Office Suite, POS systems, and inventory management tools).
• Experience in managing customer relations and handling complaints.
• Knowledge of flooring products, installation processes, and related industry standards is a plus.
• High school diploma or equivalent required; additional education in business or retail management is a plus.
Physical Requirements:
• Ability to lift and move materials, boxes, or samples as required.
• Ability to stand or walk for extended periods during shifts.
Benefits:
• Competitive salary
• 401K matching
• Paid time off
• Opportunity for advancement
• Employee discounts on flooring products
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