Production Support Analyst Job at InfoPeople Corporation, Irving, TX

ZHJobzlmbW4ydjkzbkVGdU85S2N3d0ZBU3c9PQ==
  • InfoPeople Corporation
  • Irving, TX

Job Description

We are seeking a skilled production support analyst to join our Sales Planning & Operations Support team. You will play a critical role in ensuring the stability, availability, and performance for all Applications.

You will be the first contact for incoming Direct and Indirect Channel Quick Tickets in queues

  • Provide real-time triage and escalation of quick tickets.
  • Provide front-line system support by analyzing tickets for reported issues, defects, and gaps utilizing resources until full resolution.
  • Manage strategic system support chats in order to assist in timely triage and system governance
  • Close tickets within expected timeframe. Examples include pending orders, trade release, user education, and basic troubleshooting.
  • Collaborate with channel partners by following up on reassigned tickets and defects created
  • Provide Slack channel support by monitoring leadership slack channels for outages and escalated ticket submissions
  • Participate in outage team responsibilities
  • Conduct store visits, working with the frontline to uncover educational opportunities and enhancement requests
  • Tactical case management with a comprehensive understanding of the ticket process. This allows for advancement opportunities through continued development of knowledge related to system issues.

This role includes a combination of work from home and assigned office days (VCG in-office days are Tuesday, Wednesday, and Thursday).

What we're looking for...

A motivated, enthusiastic individual with a positive mindset who is able to effectively collaborate, think outside of the box, and has a strong work ethic. This role will challenge you to learn new tools, communicate effectively, and take ownership of all work. If you are passionate about analyzing data, uncovering gaps, and identifying system defects, this would be a good role for you.

Qualifications:

  • A bachelor's degree and 4 years of relevant experience (Retail or Indirect)

Preferred Qualifications

  • Bachelor's degree in organizational communication, Information Technology, or Computer Science
  • Master's Degree
  • Knowledge of Agile methodologies

Job Tags

Similar Jobs

OCTOPYD

Software Engineer Job at OCTOPYD

 ...interview events, and outreach metrics. Own infrastructure-as-code and CI/CD so experiments ship to production safely and often....  ...Hybrid hubs in Bay Area, CA (US), three days in-office, two days remote. Fully-remote option within US for exceptional candidates. Visa... 

Scalo Inc

AutoCAD Technician Job at Scalo Inc

 ...Job Responsibilities: Scalo Inc is seeking an experienced AutoCAD Technician with a keen eye for detail, proven proficiency with the latest versions of AutoCAD, and the administrative skills needed to support our sales and operations teams for Burns & Scalo Roofing and... 

Benson Executive Search

Vice President, HR Business Partners and Employee Relations Job at Benson Executive Search

 ...Reporting to the EVP, CHRO, the VP of HR Business Partners and Employee Relations will...  ...This VP has a track record of progressive management experiences and a mix of strong business...  ...plant experience is required Bachelors degree in human resources management or... 

Pomeroy Living

Staff, Receptionist Job at Pomeroy Living

 ...manner. Assist with general office duties, such as filing and data entry. Provide excellent customer service to residents, families,...  ...Basic computer skills (Microsoft Office Suite). Ability to work independently and as part of a team. Benefits: ~ Paid Time... 

Amergis

School Nurse (LVN/LPN) Job at Amergis

Salary: $32 / Hour PAY RANGE: $29 - $37 PER HOUR The School Nurse assumes responsibility and accountability for the application of the nursing process and the delivery of student/client care and/or contracted services in a school setting. The School Nurse may also be ...