Job Description

We're hiring a Customer Service Representative on a part-time basis for a growing client in Milford. This role is ideal for someone who thrives in a fast-paced, customer-driven environment and enjoys being a key player in ensuring smooth order processing and client satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for customers via phone, email, and online portals
• Accurately enter and manage orders in the ERP system, including sending order confirmations
• Provide timely updates on order status, shipping details, and general inquiries
• Onboard new customers by creating accounts and collecting necessary documentation
• Generate and send sales invoices upon order shipment
• Assist the sales team with preparing quotes for spare parts and product configurations
• Maintain detailed and accurate records of customer communications and transactions
• Support general administrative tasks and other duties as assigned

Qualifications:

• Previous experience in customer service or inside sales (B2B/manufacturing industry experience is a plus)
• High school diploma required; some college coursework preferred
• Strong communication skills-both written and verbal
• Highly organized with strong attention to detail
• Able to multitask and adapt in a dynamic, start-up style environment
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with ERP or CRM software

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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