On-Call Banquet Server Job at Sheraton Hotel, Mesa, AZ

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  • Sheraton Hotel
  • Mesa, AZ

Job Description

Scope of Position:
The Server is responsible for delivering high-quality food and beverage service in a courteous, efficient, and professional manner. This includes taking guest orders, serving food and drinks, anticipating guest needs, and processing payments to ensure a positive and memorable dining experience.

Qualifications & Requirements

Education & Experience:

  • High school diploma or GED required

  • Previous experience in a hotel or food & beverage environment preferred

  • Must meet the minimum legal age to serve alcoholic beverages

  • Alcohol awareness certification and/or food handler’s permit as required by local/state laws

Physical Demands:

  • Ability to stand or walk for extended periods (entire shift if necessary)

  • Must be able to lift, carry, push, or pull up to 50 pounds occasionally and up to 20 pounds frequently

  • Willingness to work varied shifts including nights, weekends, and holidays

Core Competencies:

  • Excellent verbal and written communication skills

  • Ability to stay calm and work efficiently in high-pressure situations

  • Strong problem-solving skills and decision-making ability

  • Effective listener with strong guest service orientation

  • Able to interpret and act on complex information quickly and accurately

  • Must be detail-oriented and able to prioritize tasks to meet deadlines

  • Basic understanding of financial transactions and arithmetic functions

Primary Responsibilities

  • Greet all guests warmly and provide friendly, attentive, and responsive service

  • Describe menu items clearly, including ingredients, preparation methods, and pricing

  • Take guest food and beverage orders accurately and input them into the POS system

  • Deliver orders promptly, ensuring proper presentation and temperature

  • Accommodate special requests whenever possible

  • Utilize suggestive selling techniques to enhance guest experience and boost sales

  • Perform pre- and post-shift duties such as stocking service areas, brewing coffee, etc.

  • Maintain cleanliness and organization of tables, service stations, and dining areas

  • Pre-bus tables throughout service, removing used dishes between courses

  • Ensure beverage glasses remain filled; monitor guest satisfaction proactively

  • Follow proper procedures for handling and delivering guest payments

  • Maintain awareness of loss prevention, safety, and sanitation standards

  • Assist with greeting and seating guests, answering phones, and supporting other team members as needed

  • Adhere to all company policies, uniform, grooming, and safety standards

  • Attend training sessions and team meetings as required

  • Perform additional duties as assigned by management

Additional Knowledge and Expectations

  • Familiar with restaurant layout, job roles, and POS systems

  • Understand and comply with all alcohol service, food safety, and sanitation guidelines

  • Knowledgeable of emergency procedures and fire safety equipment

  • Follow all hotel and departmental procedures to ensure smooth and safe operations

Job Tags

Local area, Shift work, Night shift,

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