Job Description

We are seeking a Network Administrator to join our team supporting a very important client. The successful candidate will assist in maintaining, troubleshooting, and supporting the organization’s LAN, WAN, and Wireless voice and data networks. This role will also provide Level 1 support for network and telephony-related issues, ensuring consistent uptime, reliability, and performance across all network and communication systems.

The Network Administrator will work under supervision to install, maintain, and manage network and telephony hardware/software including routers, switches, servers, phones, wireless systems, and backup solutions. The role also includes assisting with system upgrades, applying security configurations, and managing inventory and RMA processes.

Key Responsibilities:

• Support, maintain, and troubleshoot LAN, WAN, and Wireless network systems, including voice and data networks.
• Provide Level 1 technical support and perform root-cause analysis for network and telephony issues.
• Assist in maintaining the enterprise voice communication systems including hardware, software, and client configurations.
• Install, configure, and support network/telephony equipment (phones, routers, LAN switches, wireless devices, servers, and backup systems).
• Assist with system updates, including applying service packs, patches, hotfixes, and security settings.
• Monitor network performance and perform capacity planning to ensure system reliability.
• Utilize network management and diagnostic tools for performance and troubleshooting tasks.
• Maintain accurate inventory of network and telephony equipment.
• Create and manage Return Material Authorizations (RMAs) and follow through to resolution.
• Collaborate with IT teams and vendors to support ongoing infrastructure projects and improvements.

Required Qualifications:

• High School Diploma or equivalent required.
• 3–6 years of experience in network administration, support, or a related IT role.
• Strong understanding of Server Systems , including configuration, capacity planning, and performance monitoring.
• Experience with network hardware (routers, switches, firewalls, wireless access points).
• Familiarity with telephony systems and VoIP technologies.
• Basic understanding of network security best practices and protocols.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong documentation and communication abilities.
• Ability to work collaboratively in a team-oriented environment.

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