Job Description

Manager of Project Management and Process Improvement

Who We Are

Kleinschmidt, Inc. is a leader in the custom building of data integration solutions such as EDI, API, and Document Conversion. Headquartered in Deerfield, IL for over 60 years, we have approximately 60 employees who serve a large number and variety of customers in different industries all over the world.

Job Summary

The Manager of Process Improvement and Project Management leads strategic improvement initiatives and oversees the Project Management Office (PMO).

Process Improvement responsibilities include analyzing and improving organizational processes across various departments, identifying inefficiencies, and recommending solutions to enhance productivity, quality, and overall business performance. This role collaborates closely with key stakeholders to drive continuous improvement initiatives and implement best practices, ensuring that processes align with strategic goals.

Project Management Office responsibilities include facilitating larger customer implementation projects, managing all aspects of project execution from project approval through successful implementation. The role creates and executes project work plans and revises as appropriate to meet challenging needs and requirements to deliver business value by balancing resources, scope, and time.

Responsibilities

Process Improvement

• Evaluate current business processes, workflows, and systems to identify areas for improvement
• Collaborate with department heads, managers, and staff to understand their pain points and gather insights to drive improvements
• Establish KPIs and metrics to measure the success of process improvements
• Lead and facilitate process improvement initiatives across functions to increase efficiency, quality, and effectiveness
• Apply Lean Six Sigma and other continuous improvement tools to identify root causes, eliminate inefficiencies, and standardize best practices

Project Management

• Create and implement project plans according to business requirements and with the help of domain experts
• Participate in solution design, testing, training, and/or documentation to ensure project success
• Design and propose process improvement solutions based on data analysis. Recommend innovative methods, tools, and strategies to optimize business operations and drive cost savings.
• Stay current on industry trends, tools, and best practices related to process improvement
• Continuously refine and update internal methodologies to maintain high standards

Business Management

• Coach, mentor, and train staff on business analysis and develop a culture that embraces project management methodology and continuous improvement.
• Perform all necessary supervisory functions to effectively and efficiently manage and develop the skillset of department personnel.
• Lead and support change management initiatives, ensuring smooth transitions for employees and operations. Provide training, coaching, and feedback as necessary to ensure successful adoption of new strategies and processes.

Required Education and Experience

• Bachelor’s Degree in Business Engineering, Operations, or related field (Master’s or MBA preferred)
• At least 10 years of project management experience
• Lean Six Sigma Green Belt (preferred)
• PMP (Project Management Professional) or related certification (preferred)
• ITIL certification a plus

Software proficiency

Microsoft Office Suite (particularly Word, Excel, and PowerPoint), Visio, Salesforce, Wrike

Expected Hours of Work

Hours of work and days are Monday through Friday, 8 a.m. to 5 p.m. (flexible). No travel is expected for this position. One day a week may be worked remotely as desired.

EEO Statement

Kleinschmidt is an Equal Opportunity Employer. Company employment practices will not be influenced or affected by an employee’s race, color, religion, gender, sexual orientation, gender identity, disability, pregnancy, national origin, marital status, genetic information, age, veteran status, or any other characteristic protected under applicable federal, state, or local laws.

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