Job Description

Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in our clients’ lives every day. 10 days of PTO to start; hybrid work environment.

If you are a compassionate and driven individual with a passion for helping others, we encourage you to apply for this position. Please send your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.

$100,000 at planned earnings

• Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard

• Answer incoming calls from potential clients in a professional and friendly manner 
• Conduct initial screening to understand the callers legal needs and determine their suitability for our services 
• Gather relevant information and documentation from potential clients 
• Communicate clearly and effectively to explain the services our firm offers 
• Maintain detailed accounts of all interactions with potential clients 
• Collaborate with attorneys and other staff to ensure a smooth and efficient intake 
• Follow up with potential clients to provide additional information and answer questions as needed 

• Excellent communication and interpersonal skills 
• Previous experience in intake sales (or) customer service, preferably legal services 
• Inbound sales experience is a plus ... no cold calling 
• Ability to handle sensitive and confidential information with discretion 
• Strong organizational skills and attention to detail 
• Ability to work independently (and) as part of a team 
• Proficiency in CRM software, VOIP Communication System, and other office tools 
• A genuine interest in helping people and providing exceptional customer service 
• Honesty is critical (and) good ethical character is essential 
• Love connecting with people 
• Ownership mindset 

Andrew C. Beasley PLLC is a prominent criminal defense firm that treats every client like the only client. We represent clients throughout Middle Tennessee. We pride ourselves on providing excellent legal representation. Our attorneys have handled over 5,000 cases and provide diligent, compassionate, and aggressive legal advocacy for clients. Our firm takes a team approach to representing clients, so every team member is an integral part of our continued and growing success.

Compensation details: 100000-100000 Yearly Salary

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