Job Description

Role: Junior Process Analyst

Location: Chicago, Illinois, United States

Must Have Technical/Functional Skills

The role is responsible for collaborating with multidisciplinary teams focused on designing innovative services and experiences that create measurable value to our clients while meeting business objectives.

The role uses independent judgement to determine methods and approaches to work, developing key client-facing “moment of truth” journeys that define a client’s relationship, partnering with internal clients to articulate a vision for a new or different type of service.

The role makes decisions that influence department strategy, conducting research that builds empathy with the end client, deriving key insights, co-creating solutions, all with the goal of taking the service live.

The role acts as a resource integrator, conducting primary research, synthesizing multiple data sources and research insights, and working with cross-functional teams to research and design detailed solutions.

What you'll be doing

As a member of the Process Engineering team, you’ll identify and implement process improvements that enhance client experience and generate the right kind of profitability. As a Process Engineering Specialist, you’ll use your experience and direct client feedback to improve the quality of key processes that make a difference for our clients. You’ll assist in the planning, development, and implementation of a process strategy that will build the bank of the future.

How you'll succeed

• Conducting process assessments – Perform ongoing process reviews to identify issues early on and recommend solutions to business challenges. Stay on top of best practices and industry knowledge to identify process improvements that will create a best-in-class client experience.

• Presenting recommendations – Provide feedback and advice on projects that will improve processes and resolve systematic issues. Consider business needs and make practical recommendations for continuous improvement.

• Leadership skills – Use your expertise in process engineering methodologies and project management to lead projects and initiatives. Proactively gather data, information, and stakeholder feedback to provide informed guidance to your team.

• Maintain a collaborative work environment and support your team to resolve problems as they arise.

Who you are

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way

• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You’re a certified professional. You have current accreditation and good standing in Formal Green Belt or Black Belt certification.

• You can demonstrate experience in Six Sigma or Lean Manufacturing Concepts, and process engineering or business related function (operations, strategy development, organizational design, or information t echnology).

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

• Use data and analytics: Analyze process activities using tools like Power BI, Power Query, and VBA to support business process optimization.

• Collaborate with stakeholders: Work with business and technology partners to gather feedback, define requirements, and implement improvements

• Document and validate: Create detailed process maps and document future state processes. Validate solution designs and test results with business partners.

Interested candidates please share me your updated resume to gopinath.j3@tcs.com

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