Job Description

Summary:

The General Manager is primarily responsible for overseeing all departments and aspects of the Hotel. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction and to grow the operational efficiency of the hotel.

The General Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel’s Culture.

Essential Job Functions:

· Provide overall leadership and direction for all departments

· Develop and execute long-term business strategies to maximize revenue, occupancy, and profitability

· Set and enforce performance standards to deliver exceptional guest experiences

· Create, manage, and monitor annual budgets, forecasts, and business plans.

· Analyze financial reports (P&L, revenue, costs) and adjust strategies to meet targets

· Ensure profitability through cost controls, pricing strategies, and revenue management.

· Drive guest satisfaction by maintaining high service standards

· Respond to guest concerns and ensure quick resolution.

· Monitor online reviews and implement initiatives to improve ratings.

· Recruit, hire, train, and mentor senior department heads and staff

· Foster a positive, motivated, and service-oriented culture

· Ensure compliance with labor laws, HR policies, and staff development programs

· Work closely with Regional Revenue Management for the hotel to optimize occupancy, drive ADR and top line revenues

· Work closely with the sales and marketing team to drive group bookings and events

· Maintain on-going communication with all sales staff.

· Utilize web marketing initiatives and internet distribution channels.

· Grow the operational efficiency and effectiveness of the hotel.

· Develop and direct a team to make the hotel successful and profitable.

· Build relationships with local tourism organizations, local businesses, and general managers.

· Understand and uphold all Somnium Hospitality Group and Brand training requirements.

· Oversee all financial practices, responsibilities to include putting together month end financial package for ownership group.

· Adhere to and communicate budget requirements and restrictions.

· Control all operational and departmental expenses.

· Develop and implement a Business Plan.

· Continuously source new business streams.

· Attend sales calls with DOSM and initiate and maintain relationships with key guests and accounts.

· Adhere to hotel and company requirements for guest/employee accidents or injuries and in emergency situations.

Team member is held accountable for all duties of this job and other duties as assigned.

Experience & Education:

· High school diploma or equivalent

· Bachelor’s degree or higher level education in a business related field of study

· Experience handling operations of branded or non-branded hotels

· Minimum six years of hotel experience

· Familiarization with hospitality industry success measures and strategies for product positioning

· Ability to carry oneself in a mature, professional and responsible manner at all times.

· Service-minded and team-oriented

· Computer and Microsoft Office skills

· Strong attention to detail and hospitality knowledge

· Results-oriented writing techniques and strategies for correspondence.

· Ability to maximize impact, maintain interest, and establish a rapport with an audience with conveying information

· Ability to proactively prioritize needs and effectively manage time and resources

· Willingness and ability to promote a positive team member culture and core values

· Fluency in other languages beneficial

Job Requirements:

· Must be a United States citizen or possess a valid work permit

· Must be able to read, write, and speak English

· Must have exceptional communication skills

· Must have basic computer skills including Microsoft Office

· Must be detailed orientated and work well under pressure

· Must be professional in appearance and demeanor

· Ability to write effective business communications

· Ability to work a flexible schedule that may include evenings, weekends and holidays

· Must have the ability to deal effectively and interact well with employees

· Ability to effectively express oneself and speak extemporaneously on a variety of subjects with poise and confidence

· Strong creative capabilities, necessary for design of skill-based and awareness-based training programs and instructional materials

· Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

· Ability to multi-task, manage interruptions, establish work priorities, handle stress, and effectively function in a fast-paced environment

· Possess strong motivational, organizational and verbal communication skills.

Working Conditions:

• Physical capabilities for lifting and carrying up to 20lbs
• Must be able to sit or stand for long periods of time
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
• Must be able to frequently handle office supplies and equipment to maintain the facility

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