Job Responsibilities:
• Deliver a high-quality experience from start to finish, offering program information, eligibility, customer support, and general assurances.
• Respond to inbound and outbound calls from patients, physicians, and pharmacies, addressing their access to care and reimbursement needs.
• Enter data into spreadsheets using Microsoft Excel and MS Word. (creating spreadsheets in Microsoft Excel for record-keeping and reporting).
• Refer requests for escalation as needed and collaborate with internal teams to resolve issues.
Skills Required:
• Experience in a high-volume contact center environment, preferably in health care or case management.
• Excellent communication skills, with the ability to convey information clearly and effectively.
• Strong customer focus, with high levels of empathy and emotional intelligence.
• Adaptability to various situations and effective problem-solving skills.
• High School Diploma or GED required.
Additional Skills:
• Familiarity with outbound calls.
• Experience in phone answering.
• Fluency in English (Speak, Read, Write).
Company Description Hyperquake, founded in 1986, is an independent creative strategy, branding, and experience design marketing agency. With locations in Cincinnati, Salt Lake City, and Brooklyn, Hyperquake builds ambitious brands and experiences for those eager to activate...
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