Job Description

Akkodis is seeking a Customer Support Onboarding Specialist

Job Title: Customer Support Onboarding Specialist

Job location: Boothwyn, Pennsylvania

Job type: Contract

Pay rate/ Salary: $19/hr. - $22/hr.

As a Customer Support Onboarding Specialist working out of our Boothwyn office, your primary job function will be to provide industry-leading customer service, including remote installation support, software training, menu creation and technical support, on our point-of-sale terminals and peripherals via phone, chat, remote desktop and email to our dealers and end users.

Roles & Responsibilities:

• Provide a positive customer experience through the entire project process from installation to go live.
• Guide customers through the remote installation of Mynt POS systems, including hardware, network, and software set-up.
• Assist customers with creating and making changes to menus.
• Provide remote training for our POS systems.
• Provide technical support to dealers and end users.
• Provide troubleshooting and analysis support via phone, online chat, and emails.
• Perform remote desktop sessions to aid in troubleshooting process.
• Record detailed notes on hardware/software issues.

Qualifications:

• 2-year technical degree or equivalent experience.
• Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication.
• Extensive computer hardware and software knowledge.
• Ability to proficiently troubleshoot technical hardware issues.
• High attention to detail with the ability to learn on the fly.
• Friendly professional personality with ability to keep composure during difficult calls.
• Excellent organizational skills and the ability to prioritize tasks appropriately.
• Experience with Salesforce or other CRM preferred.
• Point Of Sale software experience is a plus.
• Bilingual (English - Spanish) is a plus.

Benefits:

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Best Regards,

Aryan Kumar Gaurav

Resource Development Manager

D: 610-632-8567

E: aryan.gaurav@akkodisgroup.com

Akkodis

Enterprise Solutions

World Leader in IT and Engineering Workforce Solutions

( An Adecco Group Company )

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Akkodis, part of The Adecco Group North America located at 4800 Deerwood Campus Parkway, Building 800, Jacksonville, FL 32246, is committed to data privacy compliance. To learn more about how we collect and process personal information, please read our located on the website above.

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