Customer Service Representative Job at TBG | The Bachrach Group, Farmingdale, NY

ZkxsdTh2dWsyUGgvbkVGcFBOT1l4QTlCU2c9PQ==
  • TBG | The Bachrach Group
  • Farmingdale, NY

Job Description

We are seeking a proactive and customer-oriented individual to join our team. The ideal candidate will be responsible for responding to customer inquiries, assisting with online purchases, and promoting our products and services. This role also involves working with various teams to ensure an exceptional customer experience and contribute to the growth of our online sales.

Key Responsibilities:

  • Handle customer inquiries promptly through inbound and outbound calls, emails, live chat, and other online platforms, providing accurate information about products, pricing, promotions, and order updates.
  • Guide customers through the website, helping them complete online purchases and offering tailored product recommendations.
  • Manage post-sale interactions, including order tracking, returns, exchanges, and ongoing product support.
  • Collaborate with the marketing team to drive online sales through seasonal campaigns, special promotions, and email marketing efforts.
  • Ensure product listings are up-to-date, accurate, and optimized for search engines (SEO).
  • Use CRM software to maintain detailed records of customer interactions and sales activities.
  • Analyze online sales trends to identify growth opportunities and areas for improvement.
  • Provide valuable feedback to the merchandising team on customer preferences, inventory levels, and product demand.
  • Stay up-to-date on product knowledge to provide customers with comprehensive information and assist them in making informed buying decisions.
  • Work towards meeting monthly and quarterly sales targets and key performance indicators (KPIs).

Qualifications:

  • High school diploma or equivalent required; college degree preferred.
  • Prior experience in sales, account management, or e-commerce is highly desirable.
  • Excellent communication skills and a customer-centric approach.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook) and familiar with CRM platforms (Salesforce, HubSpot, etc.).
  • Ability to quickly grasp new product knowledge and services.
  • Self-motivated with the ability to work independently and as part of a team.
  • Positive attitude with strong problem-solving skills and a passion for delivering exceptional customer service.
  • Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
  • Experience with online sales platforms (Shopify, Magento, etc.) is a plus.

Job Tags

Seasonal work, Work at office,

Similar Jobs

Elm Grove Travel

Travel Consultant Job at Elm Grove Travel

Elm Grove Travel is seeking an experienced leisure travel consultant to join our team as a full time travel specialist working at our storefront location.Seeking candidates with a minimum of 2 years experience as a travel agent. Desired skills and experience: ...

SPECTRAFORCE

Cyber Security Engineer Job at SPECTRAFORCE

 ...Location: St. Paul, MN (Hybrid) Duration: 6+ Months with possible extension The top 3 skills are: Experience with FDA Medical device cybersecurity secure by design activities and regulations Vulnerability management and assessment as it pertains to medical... 

Lourdes Health

Nurse Tech Graduate Job at Lourdes Health

 ...Regional Medical Center Location Lake Havasu City, AZ Career Area Nursing - Patient Support Schedule Full Time Workplace On-site Job...  ...Date Posted 11/14/2025 Job ID #317333 Apply Now Nurse Tech Graduate Shift: Fulltime, Nights Your Experience Matters... 

Emery Sapp & Sons, Inc.

Bridge Carpenter Job at Emery Sapp & Sons, Inc.

We are seeking an experienced Bridge Carpenter I to work on our construction projects. The successful candidate will be responsible for constructing, assembling, and repairing wooden and concrete formwork for bridges and other heavy civil structures. As a key member of...

Wayne State University

Research Assistant Job at Wayne State University

Research AssistantWayne State University is searching for an experiencedResearch Assistantat its Detroit campus location.Wayne State is a...  ...gatherings, workshops, and trainings (must be available nights and weekends).+ Integrate information from multiple sources to meet the...