Russell Tobin & Associates is currently seeking a O ffice Assistant - Customer Service Support, 3+ Months Contract role for one of our Fortune 500 clients, for Wichita, KS . Apply today for immediate consideration.
Position: Office Assistant - Customer Service Support
Location: Wichita, KS
Contract Duration: 3+ months with potential extension
Pay rate: $19.00/hr on w2
Job Summary:
Key Responsibilities:
• The primary purpose of this position is to acquire all necessary information from Business Unit (BU) customers in order to prepare and submit all export documentation, related to the ocean carriage, on all export shipments of client businesses.
• You will utilize outlined carrier processes and ensure loads are scheduled according to the order plan.
• This includes preparation and filing of paperwork to meet the export requirements that are set forth by regulatory agencies such as U.S. Customs and the U.S. Bureau of Census.
• Export Documentation Instruction and Completion: Create, compile, execute, and ensure accuracy of bill of lading instructions for client BUs.
• This will include review of sales reports, new order forms, SAP information, EEI filing, Import ISF filing, coordination with import brokers, as well as meet and comply with necessary Letter of Credit requirements, to ensure that commodity loads are booked correctly.
• This also requires collaborating with other stakeholders and third party facilities to provide information required to complete the work.
• Ensure all regulatory regulations are met and that the broker is engaged for the clearance of the import cargo.
• Activities can include: Import ISF filing, coordination of import broker, communication with overseas business clients, facilitation of import delivery and communication with global tax and customs if the FDA is involved.
• Management of Remedy Force and SAP data elements, problem resolution, as well as internal and external customer service.
• Communicating shipment details to necessary key stakeholders (i.e. Business Unit client load facility, end customers).
Required Qualifications:
• High School Diploma/GED.
• Minimum 1 year experience working in an office environment.
• Written and verbal fluency in English.
Preferred Qualifications:
• Associate’s Degree or High School Diploma/GED with 2 years’ experience in Business, Logistics, Transportation and Supply Chain Management.
• Experience in forwarding and/or customs clearance.
• Knowledge of Incoterms.
• Knowledge of SAP, AS 400 and GT Nexus.
• Understanding of insurance and claims.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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