Customer Service Representative Job at Insight Global, Columbus, OH

ZHJSditmZWkzZmgxbVVOa090T1l3Z3RIU2c9PQ==
  • Insight Global
  • Columbus, OH

Job Description

Insight Global is seeking a remote Customer Care Associate to support one of their clients for a short-term contract opportunity! Candidate must be local to Columbus or Parma but would sit fully remote.

Desired Skills and Experience:

  • 2+ years of experience in customer service/call center environments
  • Comfortable taking live phone calls (inbound and outbound)
  • High emotional intelligence
  • Strong verbal and written communication
  • Local to OH (ideally in the Parma or Columbus area)

In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our client’s busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.

Job Tags

Fixed term contract, Local area, Remote job,

Similar Jobs

Rheem Manufacturing

Delivery Driver (Non-CDL) - Mt. Kisco, NY Job at Rheem Manufacturing

 ...solutions to contractors, multifamily industries, and commercial properties across the Northeast. Were looking for a reliable Delivery Driver (Non-CDL) to be an essential part of our team, delivering excellent service and embodying our company values. The ideal candidate... 

Altar'd State

Fall 2025 Altar'd State Merchandising Buying Intern Job at Altar'd State

 ...Who Are We? Stand Out For Good, Inc. is a rapidly growing womens fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully... 

Paramount Builders, INC

Sales Consultant Job at Paramount Builders, INC

 ...the Mid-Atlantic region for 30+ years and constantly growing. We have also recently DOUBLED our call center team and increased our marketing, which means we have more leads/appointments than sales reps! We are looking for candidates with strong customer service and/or... 

Mumba Technologies, Inc.

Social Media Lead Job at Mumba Technologies, Inc.

 ...Social Content & Creative Lead 1 Year Contract Onsite in Fremont Description: We are looking for creative and strategically...  ...workflows, approvals, and asset delivery. Assist with social media post scheduling within Sprinklr. Requirements Bachelor... 

Horizon Hospitality Associates, Inc

Executive Chef Job at Horizon Hospitality Associates, Inc

 ...We are seeking a dynamic Executive Chef for a large professional business center just north of Evansville, IN. This role oversees the entire culinary team, delivering top-quality food and beverage services for diverse clients and events. Excellent work-life balance...