Job Description

We’re currently seeking a professional, friendly, and motivated Customer Service Representative to join our in-office team and serve as a key point of contact for our valued customers and sales partners.

If you thrive on helping others, enjoy a fast-paced environment, have a great attention to detail, and appreciate a team where everyone is willing to roll up their sleeves and help out, this could be the perfect fit.

What You’ll Do:

• Answer inbound calls and respond to emails promptly, professionally, and courteously
• Build rapport with customers to understand their needs and guide them toward the right compliance products and training solutions
• Act as a liaison between direct customers and our external sales representatives
• Generate and send invoices for select training products with accuracy and timeliness
• Schedule product demos and ensure all follow-up communication is handled effectively
• Track communications and order history to ensure consistent and high-quality service
• Fulfill customer orders, including online training orders, and support order fulfillment for other departments when needed
• Provide general administrative support and cross-train with other team members to maintain smooth operations during absences or busy periods
• Pitch in where needed, whether that’s shipping, stocking, or stepping into other roles temporarily
• Stay up to date on our full suite of products, training options, and pricing
• Uphold a standard of professionalism, accuracy, and exceptional service in every interaction

What You Bring:

• Strong verbal and written communication skills
• A professional, customer-first mindset with a friendly, helpful attitude
• Ability to prioritize and manage multiple customer inquiries at once
• Willingness to learn about compliance products and confidently speak about them with customers
• Dependable and punctual, with a commitment to being present in-office each weekday from 8:00 AM to 4:30 PM
• ​A collaborative spirit and willingness to step into different roles when needed, no task is beneath you

Why Join Us?

At Compliance Training Partners, you’ll be part of a passionate team dedicated to making workplaces safer and more efficient. We offer a collaborative environment, ongoing training, and the chance to play a critical role in helping customers stay compliant and confident in their practices.

We offer a c omprehensive benefits package, including:

• Vacation Days
• Sick Days
• Paid Holidays
• Medical and Dental Insurance
• 401(k) & Profit Sharing Plan

Join us and help support practices across the country with the tools they need to stay compliant and confident.

About CTPA

t Compliance Training Partners, we help healthcare practices stay safe, informed, and compliant through innovative training and support solutions. Compliance Training Partners holds itself to the highest standards of ethics by providing quality products and services that are fully supported by our dedicated team of compliance and safety experts.

Job Tags

Similar Jobs