Job Description

Who We Are

Since 2009, American Threads has grown into a multi-location brand with boutiques across Texas, Arizona, Georgia, and Florida—alongside a thriving online store that reaches customers nationwide. Headquartered in California, we blend West Coast creativity with Southern charm to deliver an elevated retail experience both in-store and online.

We strive to empower individuals to show up confidently and express their personal style for all their milestone events. Whether it's a Graduation, Bridal event, vacation, Birthday, or just a night out with friends, Threads pieces are made to be worn with confidence and purpose. We combine trend-forward looks with timeless influences to create styles that feel current, effortless, and uniquely you.

American Threads is the land of the free, home of the babes—and that means we celebrate bold energy, originality, and the freedom to be who you are. In our stores, you’ll find more than just a great outfit. You’ll find a team of stylists who know how to turn a moment into a memory, who hype you up in the fitting room, and who know how to build a look that tells a story.

Who You Are

As a Customer Service Specialist, you will be the initial contact for customers, responsible for efficiently and empathetically addressing their needs. Success in this role requires consistently achieving high customer satisfaction by delivering prompt and effective solutions, ensuring customers feel valued, supported, and remain loyal.

The duties associated with this position include:

• Handling and resolving customer inquiries from a variety of communication portals.
• Managing our customer reviews for improving customer experience.
• Support to Warehouse and E-commerce team- working closely with teams to ensure that customers are receiving their orders on a timely basis, communicating regarding damages, and acting as a liason between Warehouse and E-commerce.
• Assist E-commerce team with website administrative tasks
• Working closely with founders on ad hoc activities, including administration tasks, maintaining office organization, and ordering office supplies and necessities.
• Maintaining customer care processes and policies
• Communicating customer feedback with management and suggesting policy improvements to enhance customer satisfaction.
• Data input. Must be experience will Excel

In this exciting role, you’ll be expected to…

• Demonstrate respect, professionalism, and integrity in all interactions.
• Exhibit a genuine passion for delivering exceptional customer service and creating positive experiences.
• Possess strong organizational abilities and clear, effective communication skills.
• Show confidence and sound judgment in making decisions independently when appropriate.
• Maintain a proactive mindset with a drive to build, improve, and contribute to ongoing growth.
• Foster a positive, team-oriented attitude while remaining humble and collaborative.
• Effectively manage challenging customer situations with empathy and provide thoughtful, solution-oriented support.
• Uphold a high standard of professionalism and patience when engaging with customers in all circumstances.
• Collaborate effectively with colleagues to continuously enhance the overall customer experience.

Requirements

• Minimum of 2 years of experience, customer experience preferred.
• Experience with Shopify is a plus.
• Experience with Excel.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-stress situations calmly and effectively.
• Passion for helping customers and providing an exceptional customer experience.

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