Client Support Specialist Job at Axos Bank, Overland Park, KS

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  • Axos Bank
  • Overland Park, KS

Job Description

The Client Support Specialist for Axos Fiduciary Services (AFS) plays a pivotal role in delivering exceptional helpdesk support while gaining exposure to bankruptcy processes. This role is ideal for candidates with strong customer service skills and a desire to grow within a complex, client-facing environment. You’ll be the first line of support for client inquiries, balancing technical troubleshooting with empathetic communication.

Responsibilities:

  • Coordinate problem resolution with third parties
  • Cultivate and maintain ongoing customer relationships
  • Utilizing excellent, in-depth knowledge of organizational products and programs, educate customers and team members about AFS services
  • Answer incoming calls/Emails in an allotted time and provide resolution to client interactions with attention to detail and quality

Qualifications:

  • High school diploma or equivalent
  • 1+ year's of customer service experience
  • Strong Excel skills and comfort with numerical analysis
  • Ability to manage deadlines and multitask in a fast-paced environment
  • Familiarity with bankruptcy terminology and processes is a plus

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