Job Description

The Lord’s Place is a dynamic, passion-driven social impact organization in Palm Beach County providing innovative, compassionate and effective services to homeless men, women and children in our community. We are an organization committed to building an inclusive, varied workplace welcoming to people of all backgrounds. We have consistently ranked nationally as a Best Nonprofit to Work For and as a Best Place to Work in Florida.

What makes us one of the best places to work, besides having mission-focused employees who live our core values?

• Generous paid time off including vacation, sick leave, and holidays 
• Maternity/Paternity Leave 
• 401k with automatic three percent employer match 
• Exceptional benefits including health, dental, vision, life, short and long-term disability, supplemental insurances
• Employee assistance 
• Tuition Reimbursement 
• Flexible work environment 
• And much, much more! 

We are seeking a dedicated, compassionate Case Manager to join our Family Campus team. The Case Manager provides comprehensive case management services for homeless families and performs a variety of case management functions to include but not limited to the following: resident qualifications for the program; individual assessment and problem identification; linking residents to needed services; service implementation and coordination with timely and thorough documentation; monitoring service delivery; resident advocacy; evaluation and follow-up. The hours are generally 8:30 a.m. – 4:30 p.m. Monday – Friday but may vary to include some evenings and weekends. Flexible schedules are allowed when working evenings or weekends. 

Responsibilities include: 

• Screen applicants for eligibility through telephone, office visit, written documentation or a combination of the latter. 
• Conduct intakes and admits for perspective clients. 
• Work with families to develop individual family action plans. 
• Secure all the necessary documentation to verify family income from employment, entitlement programs and other sources. 
• Maintain documentation and case notes in resident file. 
• Provide appropriate referrals to GED classes, training programs, counseling, legal services, credit counseling or other community resources. 
• Follow up with referrals made and advocate on behalf of residents when appropriate. 
• Review basic budgeting skills with families and develop a realistic budget with short- and long-term budgeting goals. This should include mandatory appointments with Consumer Credit Counseling Service. 
• Visit the family in their home monthly to review progress and work with the family on budgeting. 
• Keep accurate records of all residents and their children that attend Life Skills training, groups & therapy. 
• Collect data and gather statistics for HUD, APR, CMIS, Dashboard worksheets and FAA reports. 
• Attend staffing with the supervisor as needed. 
• Keep current on resources available within the community by attending workshops, conferences and meetings as assigned by the supervisor. 
• Utilize and update resident information on ETO or another web-based database. 
• Prepare letters, memos and other documentation using Microsoft Word. 
• Collaborate with the Advancement Department as it applies to gifts-in-kind and sharing client stories to aid the department with necessary information to share the impact of The Lord’s Place with our community. 
• Perform additional duties as assigned by the Director of Family Services according to business needs. 

Case Managers must practice the Recovery Oriented System of Care (ROSC) 

• Staff are expected to integrate and adopt the principles of a Recovery Oriented System of Care in their delivery of services. Recovery-oriented services are: 
• Strength-based approaches that promote hope 
• Anchored in the community 
• Person- and family-directed 
• Supportive of multiple pathways toward recovery 
• Based on family inclusion and peer culture, support, and leadership 
• Individualized approaches that are holistic, culturally competent, and trauma informed 
• Focused on the needs, safety, and resilience of the participants that we serve 
• Approaches that encourage choice 
• Grounded in partnership and transparency 
• Focused on supporting people with creating a meaningful, fulfilling life in their community 

• Bachelor’s degree in social work, psychology or mental health counseling preferred.
• Minimum of one year's experience in the social work field preferred. 
• Must pass a DCF level 2 background screening.
• Valid driver’s license with clean driving record.
• Familiarity with local support groups and agencies that provide services preferred. 
• Requires excellent verbal and communication skills. 
• Excellent computer skills, including a working knowledge of Office 97 or higher required. 
• Requires ability to operate business equipment used daily within the organization. 
• Requires ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes. 
• Requires completion of agency case management training within the first 90 days of employment. 

Compensation details: 45000-46000 Yearly Salary

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