REMOTE
Shift Schedule: Shifts can vary between 6:45 AM and 11:00 PM. The most common shifts are:
11:00 AM – 7:30 PM
12:00 PM – 8:30 PM
2:30 PM – 11:00 PM
Weekend and holiday shifts follow the same structure. If scheduled on a weekend, employees will receive two days off during the week.
Position Details:
This is an entry-level role that requires answering 75+ calls per day and managing after-hours calls to providers.
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers,
screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a
call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and
distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The
Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed.
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