Job Title: Call Center Representative (On-site, Bilingual)
Location: New York, NY 10004
Duration: 3 Months (Contract Assignment)
Schedule: 11:00 AM - 07:00 PM
Schedule Notes: Please note employee will work some Saturdays (8-4) as well.
Job Summary:
Customer Service Professional who handles incoming and/or outgoing calls.
Job Responsibilities:
-Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
-Other assignment as necessary.
-Extensive phone experience and computer literate.
Skills:
Required Skills & Experience:
-Two (2) years of experience and Bilingual (Spanish or any).
-Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
-Active listening providing full attention to callers to understand their concerns and needs.
-Effective problem-solving to analyze a situation, identify core issue and find effective solution.
Education:
Required Education: -High School Diploma or general education degree (GED).
EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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