Job Description

Business Analyst

Position will cover solutions development for the sales lifecycle from research, solutioning, referrals, application, onboarding, and servicing. Must be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships with other POs, and work closely with other organizations including technology, quality assurance & lines of business.

Responsibilities include:

• Assist in translating the business and user needs into requirements across the sales lifecycle

• Partner with technology in agile environment to implement both large scale and small changes

• Assist in creating user Agile Epics and stories and business requirements and track project milestones for project initiatives

• Assisting in the creation and communication of project deliverables

• Drive process improvements and standardize processes across departments

• Deliver change that provides data integrity and quality within Small Business Salesforce.com

• Create and execute business acceptance test plans and test scripts

• Ensure requirements are captured, prioritized and communicated to appropriated groups

• Facilitate meetings with stakeholders and subject matter experts

• Coordinate implementation related activities, and provide guidance and support to the other team members

Primary Skill

Business Analyst- (Domain Experts)

Secondary Skill-Salesforce

Required Qualifications

• 3-5+ years’ experience on large scale projects/initiatives

• Prior experience with CRM and Salesforce.com

• Agile software development experience including user stories and end user testing

• Strong analytical and data skills

• Able to manage multiple priorities and strategies in parallel

• Strong oral and written communication skills

• Experience analyzing and solving complex business problems

• Self-motivated; ability to work without lots of supervision

Desired Qualifications

• Knowledge of CRM solutions particularly Salesforce

• Broad understanding of Risk and Compliance standards, policies and procedures

• 3+ years’ experience with relationship management or engagement management experience

• Previous experience or involvement in change management or project management / understanding of best practices

• Understanding of operational risks and their impacts

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