ASSISTANT HOSPITAL ADMINISTRATOR Department: Operations | Reports to: Sr. Hospital Manager | Exempt | POSITION SUMMARY: The Assistant Hospital Administrator (HA) supports the Senior Hospital Administrator (HA) in driving the performance of a veterinary hospital by creating and maintaining a practice environment that facilitates the delivery of quality, compassionate, and efficient health care to pets. WHAT YOULL DO (Essential Functions): Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun. Support the creation and maintenance of a collaborative, high-performing, positive, and engaged workplace culture. Organize the health services of a hospital or healthcare facility. Serve as the assistant point person for all day-to-day functions of the practice. Assist with all strategic business development and operational planning efforts Help oversee all departments that support the business side of the hospital with a focus on business financials, growth, and human resources. Ensure company procedures are communicated and adhered to. Assist in coaching, managing, mentoring and training, direct report staff. Contribute to performance management, recognition, and employee performance evaluations. May address performance and/or behavior issues, clarifying expectations and providing feedback. Assist HA in providing overall guidance to and mentoring hospital team Cover customer service representative shifts as needed. Oversee inventory and order hospital supplies for Catlett Animal Hospital. Work with Senior Hospital Administrator to create marketing programs to support the business model and strategic goals. Ensure marketing procedures are implemented, followed, and tracked accurately. Assist in management of human resources related issues. Maintain current knowledge of state, federal, and local relevant employment law and ensure legal compliance. Help manage facilities and equipment maintenance. Maintain current knowledge and ensure compliance with OSHA, DEA and other applicable regulatory agencies. Maintain current knowledge of veterinary management best practices and make recommendations for improved efficiency and effectiveness. Perform other duties and projects as requested. Education: AA or Bachelors Degree in related field or equivalent work experience Experience: 2+ years of experience in overall operations, financial and facilities management, and/or Human Resources This includes one year of job-specific experience in a hospital management role within the veterinary or human health industry Knowledge Skills and Abilities: Knowledge of state, federal, and local employment and safety laws and regulations. Proficient with ADP Workforce One, Microsoft Office Suite. Knowledge of veterinary hospital practices and procedures. Effective verbal, written, and listening communication skills with a client-oriented approach. Leverages interpersonal skills and technical knowledge to bring people and ideas together to perform effectively. Strong time management skills including prioritizing work and meeting deadlines. Strong critical thinking, judgement, and problem-solving skills. Adapt and remain flexible in changing situations and work environments. Ability to act with integrity, professionalism, and maintain confidentiality. Excellent organizational skills, attention to detail and ability to manage time well. Handle and maintain sensitive and confidential information with discretion. WORKING CONDITIONS/PHYSICAL DEMANDS: While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking, standing, and sitting for long periods of time. May require flexible work hours including evenings and weekends. This is not considered a remote position. SUPERVISORY RESPONSIBILITIES: Assists in supervisory responsibility for all of the team members at the hospital other than doctors. Works with the Sr. Hospital Administrator to co-supervise Medical Support staff.
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